Responsible Gaming
Gambling Should Be Entertainment
At Surge Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose and set strict limits on your time and spending.
If you find yourself gambling more than intended or chasing losses, please seek help immediately.
Age Verification
Surge Casino is strictly for players aged 18 years and over, or the legal gambling age in your jurisdiction in Australia. By using our site, you confirm that you meet this age requirement and comply with all local laws and regulations governing online gambling in your location.
Warning Signs of Problem Gambling
Please be aware of the following warning signs. If you recognise any of these behaviours in yourself or someone else, it may indicate a gambling problem:
- Chasing Losses: Trying to win back money you have lost by gambling more
- Hiding Gambling Activity: Keeping your gambling secret from family or friends
- Loss of Control: Unable to stop gambling or stick to your limits
- Spending More Than Planned: Regularly gambling with more money than intended
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Using Gambling to Escape: Gambling to cope with stress, anxiety, or depression
- Financial Strain: Borrowing money or going into debt to gamble
- Mood Changes: Becoming irritable or anxious when unable to gamble
- Failed Attempts to Quit: Unable to reduce or stop gambling despite wanting to
Self-Help Tools
Surge Casino offers a range of responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Cap the amount you are willing to lose during a session
- Session Reminders: Receive reality check notifications about how long you have been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from your account and all Surge Casino services
- Cool-Off Period: Take a break from gambling for a specified period
If you would like to set any of these limits or tools, please contact our customer support team or access your account settings.
Support Organisations
If you or someone you know is struggling with gambling, help is available. Please reach out to one of the following organisations:
Australia
- Gambling Help Online – Free, confidential support and counselling service
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call from landlines and mobiles)
United Kingdom
- GamCare – Free support and counselling for problem gamblers
www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Evidence-based information and resources
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and treatment referrals
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal centre for health education
www.bzga.de
If You Need Help
Do not hesitate to seek support. Problem gambling is a real issue, but it is treatable. If you or someone you care about is struggling with gambling:
- Contact one of the support organisations listed above
- Speak to a healthcare professional, counsellor, or trusted friend or family member
- Use the self-help tools available in your account
- Consider self-exclusion from Surge Casino
Recovery is possible. Help is available. You are not alone.